FAQs

This is how you return products to Serenova:

1. Download the returns form by clicking HERE.

2. Send your return by post. We recommend using a recorded or special delivery service to ensure it reaches us safely.

3. We will confirm once it has arrived at our head office and will process and issue a refund.

We want you to explore our range with confidence and that’s why we created our Taste Promise; if something isn’t to your taste, no worries! You can return it for a full refund within 7 days.

We’re sure you’ll love our products, but if they’re not for you, simply email support@serenova.co.uk and we’ll take care of the rest.

We believe in what we do and want you to feel great about your choices. Great taste should come with great peace of mind. Our Taste Promise is only available for first-time customers who purchased through a coach or our website.

- Refund requests must be made within 7 days of purchase.

- Only applies to orders up to £100, orders over this amount are non-refundable.

- Refunds will be processed within 7 working days, with an additional 3–5 working days for the funds to reach your account.

Each sachet of Balance & Boost contains about 70 calories, depending upon the flavour.

To get the most from Balance & Boost, pour 200ml of water into a container. Add the sachet contents and blend or whisk until smooth. The best way to mix is by using a Serenova Shaker.

To get the best results from our supplements, packed with vitamins, minerals and botanicals, we recommend you make them with 200ml of cold water.

Our Balance & Boost range may contain gluten from wheat and other cereals.

Yes. Our Balance & Boost range is vegan-friendly

Our Balance & Boost range is not suitable for people with a peanut, tree nut or sesame seed allergy.

No, our supplements are packed with vitamins, minerals and botanicals but are not intended as meal replacements. We recommend they be enjoyed alongside a healthy, balanced diet.

Each sachet of Balance & Boost contains 70 calories.

The best way to store Serenova products is in a cool, dry place away from a direct heat source. Keep them out of the reach of children.

As with any new supplement, if you are unsure, consult an appropriate, qualified healthcare professional.

To get the best results from our supplements, packed with vitamins, minerals and botanicals, we recommend making them with 200ml of cold water. We have not tested product effectiveness using warm or hot water.

Some ingredients are known to boost energy within hours, while others need time to build up in the body before they are most effective. Everyone is different, so we recommend taking one serving daily for at least three months to experience the full benefits.

The vitamins, minerals, and botanicals in Balance & Boost are based on research and testing and have been specifically chosen because they have been shown to support the most common symptoms of perimenopause and menopause.

We’re backed by 40 years of nutritional expertise and only use the highest-quality ingredients that are tested and have a long history of use in humans.

Most people experience a smooth transition but if you notice a slight change in the way you are feeling, it’s likely your body is adjusting to the goodness you’re giving it. If symptoms persist beyond a couple of days, we recommend you stop using the supplement and consult a qualified healthcare professional.

Balance & Boost is formulated for women experiencing menopause and contains the essential vitamins and minerals needed to support wellbeing. We have not tested how the supplement would affect those who are not experiencing menopause.

Yes. Balance & Boost was formulated with the knowledge that many women are on HRT and still experience menopausal symptoms. If you have specific questions, have a medical condition or are taking medication we always recommend that you get advice from a qualified healthcare professional.

Our trained Wellness Coaches are here to listen, support, and guide you. They’ll help you navigate your symptoms and connect you with a community of people who understand what you're going through. If you need support, don’t hesitate to reach out—you’re not alone.

Finding the right Wellness Coach for you is easy! Click HERE to connect with a Coach who can support you on your journey.

You'll be perfect if you’re a people person who gets on with pretty much everyone you meet. Wellness Coaches are good listeners and communicators, supportive, confident and friendly.

Yes, it costs £99 to become a Wellness Coach and for this you’ll receive:

- One month’s supply (30 sachets) of each Balance & Boost flavour (chocolate, vanilla and coffee).

- One Serenova shaker.

- Access to marketing materials and training support.

- Access to your personal Business Hub to manage your business and an online store.

It is your business, so you can choose how much time you put into it. You can build your business to suit your lifestyle - part-time, full-time, or a few hours in your spare time. You can set your own goals and work at a pace that suits you.

We offer free delivery on orders over £30, orders below £30 are £5.00.

You can expect delivery within 2-3 working days Monday to Friday. We use Parcelforce as our delivery partner.

We currently deliver to England, Scotland and Wales.

Orders placed on weekdays before 11am will be dispatched the same day for delivery.

Orders placed after 11am will be dispatched the following day.

Orders placed on a Saturday or Sunday will not be processed until the next working day.

Any orders placed or due for delivery on a bank holiday will be delivered on the next working day following the bank holiday.

Once your order is placed, we cannot make any changes.

If you need to change your delivery address, please get in touch by email at support@serenova.co.uk.

Please email us at support@serenova.co.uk to tell us that your order didn’t arrive as expected. Please include your order number and photos in your email so we can help you as quickly as possible.